Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by SHOMAN HOUSE - FZCO under the FORSTRONG brand. Throughout the site, the terms “we”, “us” and “our” refer to FORSTRONG / SHOMAN HOUSE - FZCO.

By visiting our website forstrong.ae and/or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy and Returns Policy.

Please read these Terms carefully before using our website or placing an order.

1. ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or website for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or otherwise interfere with the operation or security of the website.

2. PRODUCTS AND AVAILABILITY

We make reasonable efforts to display product descriptions, colors, images and sizes as accurately as possible.

However, colors may appear differently depending on your device or display settings.

All products are subject to availability. We reserve the right to discontinue any product or limit quantities at any time.

3. PRICES

All prices displayed on forstrong.ae are shown in AED unless otherwise stated.

Prices may change without prior notice.

Any applicable shipping charges, customs duties or other fees will be shown or communicated where applicable.

For international orders, customers are responsible for any customs duties, import taxes or other charges imposed by the destination country.

4. ORDERS

By placing an order, you are making an offer to purchase the selected products.

We reserve the right to accept, reject or cancel an order where reasonably necessary, including in cases of:

- incorrect pricing or product information;
- suspected fraud or unauthorized payment;
- stock unavailability;
- inability to deliver to the provided address;
- technical or payment processing errors.

If we cancel an order after payment has been received, the amount paid will be refunded using the original payment method.

5. PAYMENT

We accept the payment methods displayed during checkout.

You agree to provide current, complete and accurate billing, payment and contact information.

Payments may be processed by third-party payment providers. We do not store full payment card details on our own servers.

6. SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, public holidays and incorrect delivery information provided by the customer.

Customers are responsible for providing an accurate delivery address and telephone number.

7. RETURNS AND REFUNDS

Returns, exchanges and refunds are governed by our Returns Policy.

Products must comply with the eligibility requirements stated in that policy.

Certain products, including underwear, bodysuits, swimwear and hosiery, may be excluded from return for hygiene reasons where permitted by applicable law.

8. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information on our website is accurate.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or shipping.

We reserve the right to correct such errors and update information at any time.

9. INTELLECTUAL PROPERTY

All content on forstrong.ae, including trademarks, logos, product images, photographs, graphics, designs, text and other materials, is owned by or licensed to FORSTRONG / SHOMAN HOUSE - FZCO unless otherwise stated.

Such content may not be copied, reproduced, distributed or commercially used without our prior written permission.

10. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party services such as payment providers, delivery providers and social media platforms.

We are not responsible for third-party websites, services or their content and policies.

11. PROHIBITED USES

You may not use this website:

- for unlawful purposes;
- to infringe intellectual property rights;
- to submit false or misleading information;
- to distribute malware or malicious code;
- to collect personal information of others without authorization;
- to interfere with the security or functionality of the website.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, FORSTRONG and SHOMAN HOUSE - FZCO shall not be liable for indirect, incidental or consequential losses arising from use of the website or purchase of products.

Nothing in these Terms limits any consumer rights or liability that cannot legally be excluded under applicable law.

13. PRIVACY

Your personal information is processed in accordance with our Privacy Policy.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The version published on forstrong.ae at the time of use or purchase will apply.

Continued use of the website following changes constitutes acceptance of the updated Terms.

15. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any dispute shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless otherwise required by applicable consumer protection law.

16. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

FORSTRONG
SHOMAN HOUSE - FZCO
DSO-IFZA, IFZA Properties
Dubai Silicon Oasis
Dubai, United Arab Emirates

Email: teamuae@for-strong.com
Website: forstrong.ae